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Terms and Conditions
1. All clients will be deemed to have accepted Mucky Pups terms and conditions (as laid out here) and signed to show this at the time of their consultation.
2. Mucky Pup will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
3. Full payment should be made on a ‘pay as you go’ contract which is paid on the day of the service. Unless otherwise agreed by Mucky Pup.
4. The client must provide all items necessary for pets to be adequately cared for in the clients absence (i.e food, medication, leads, tags, collars, harness etc). Should pets require any additional supplies whilst in the care of Mucky Pup, these will be purchased and added to your bill. Treats are supplied in the price unless you would like to provide your own.
5. If it is necessary for keys to be given to Mucky Pup, then these must be given to the walker on the day of consultation.
6. The client must provide Mucky Pup with the name and contact number of someone who is capable of making a decision relating to the pet(s) in an emergency. If the contact is not available, Mucky Pup reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interest of the animal.
7. The client is responsible for all veterinary bills, no matter how they are incurred, whilst pets are in the care of Mucky Pup.
8. Mucky Pup must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Mucky Pup holds public liability insurance, wherever possible pets should be insured by the client. Mucky Pup reserves the right to refuse a booking for any animal which is not insured.
10. Mucky Pup will care for your animals as you would, and whilst I will make every effort to ensure your pet is well looked after in your absence, Mucky Pup cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in my care.
11. For bookings, at least 1 weeks notice should be given. This is so I can fit your requirements into my schedule. I do however make exceptions for last minute bookings, but cannot always guarantee that I will be available.
12. Your booked time is estimated only and whilst I will make every effort to arrive on the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for me to attend.
13. Provisional bookings will be held for 5 days, after which the completed Pet Sitting Agreement Form and a 30% non-refundable deposit will be required to secure the booking. Cancellation charges apply. You must give me at least 1 weeks notice to cancel, failure to do so will result in a 50% cancellation fee. If you cancel with less than 1 weeks notice you will be liable for the full payment.
14. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
15. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised. This trial period is for 3 walks.
16. Mucky Pup reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to the walker and/or other dogs.
17. All dogs will be exercised on a lead unless prior agreements have been made and a disclaimer has been signed.
18. The walker will apply personally judgment and cut short a walk if necessary because of extreme weather conditions (ie heat, thunder storms) for the safety of both the dog and walker.
19. Clients may make further requests to the dog walker which will take extra time out of your booked walk. All walk time slots are 30 minutes or 1 hour long, which does not include travel time.
20. Mucky Pup will make adequate steps to ensure your home is safe and secure in your absence. However Mucky Pup cannot be held responsible for any burglaries or accidents caused by your pet(s).
21. The client must provide all items necessary for your pet to be adequately cared for in the clients absence.
Terms and Conditions: Terms and Conditions
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